Refund and Returns Policy

This policy outlines the conditions under which returns and refunds are accepted for purchases made through Ella’s Boutique. Customers are encouraged to review this information before placing an order.

1. Return Eligibility

Return requests may be submitted within 30 days of the delivery date, provided the following conditions are met:

  • Item is unused, unworn, and unwashed
  • Item is returned in its original condition
  • Original tags and packaging are included
  • Item shows no signs of damage, alteration, or excessive wear

Items that do not meet these criteria may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale
  • Clearance or discounted items (unless defective or incorrect)
  • Gift cards
  • Items damaged due to misuse, improper care, or normal wear

3. Return Request Process

To request a return, customers must contact us within the eligible return period.

Please include:

  • Order number
  • Item(s) to be returned
  • Reason for return

Returns sent without prior authorization may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • A trackable shipping method is recommended
  • Ella’s Boutique is not responsible for return shipments lost or damaged in transit

5. Refund Processing

Once the returned item is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds are typically processed within 5–7 business days after inspection
  • Original shipping charges are non-refundable unless the return is due to an error on our part

Processing time may vary depending on the payment provider.

6. Exchanges

Exchanges for size or color may be requested, subject to product availability.

All exchange requests must meet the same eligibility conditions as returns.

7. Defective or Incorrect Items

If an item is received defective, damaged, or incorrect, customers must contact us within 7 days of delivery.

We will review the issue and, where applicable, arrange a replacement or refund.

8. Late or Missing Refunds

If a refund has not been received after the stated processing timeframe:

  • Check with your bank or card provider
  • Contact your payment provider for further details
  • Reach out to us if additional assistance is required

Contact Information

Ella’s Boutique
214 E Tarpon Ave
Tarpon Springs, FL 34689
United States

Email: support@shopellasboutiques.com
Phone: +1 727-937-5000